By Rainer Ebert | Published Feb 19, 2020
Before Facebook, Twitter, and Instagram, there was the postcard. The younger among us may never have sent one to anyone. Communication today is mostly instant, and mail is derogatorily called “snail mail” by the digital crowd. Since the world’s first picture postcard was sent to London-based writer Theodore Hook in 1840, the postcard has enjoyed much popularity as a means to share images and thoughts across regions and cultures.
By Ross Sibbald | Published Feb 18, 2020
Today, most companies understand the need to focus on customer experience (CX). But in their efforts to offer the best CX, some fail to take into account the importance of employee experience (EX). Is there a correlation between fostering a positive EX and achieving a great CX?Research says yes. A report from Qualtrics XM Institute (formerly the Temkin Group) says companies that excel at customer experience typically have more engaged employees.
By Sumona Bose | Published Feb 12, 2020
By Wesley Seale | Published Feb 11, 2020
By Brett Hendricks | Published Feb 6, 2020
By Dr Bavi Vythilingum | Published Jan 28, 2020
By Dr Colin Thakur | Published Jan 20, 2020
By Chikezie Uzuegbunam | Published Jan 17, 2020
By Modibe Modiba | Published Dec 10, 2019
By Professor Theresa Rossouw | Published Dec 1, 2019
By Lebo Lekoma | Published Nov 27, 2019
By Professor Paul Rheeder | Published Nov 15, 2019
By Shevon Lurie | Published Nov 11, 2019
By Joe Cloete | Published Nov 8, 2019
By Sumona Bose | Published Nov 6, 2019
By Thuthukile Mbatha & Kholofelo Mphahlele | Published Oct 29, 2019
