Eskom in KwaZulu Natal has called on prepaid customers to check and update their meters before the November 24, 2024 deadline, as required by the Standard Transfer Specification Association (STSA).
Eskom spokesperson Joyce Zingoni said that after this deadline, meters will no longer accept electricity tokens unless they are updated to Key Revision Number (KRN) 2.
“Failure to recode by the deadline will prevent customers from loading electricity tokens, rendering their meters inoperable,” she said.
According to Zingoni, Eskom has pre-coded its systems for meters and requires customers to complete the last step of the process for successful migration.
“This Do-It-Yourself process requires customers to purchase credit tokens from authorised vendors, after which they will receive two sets of 20-digit codes to enter into their meters for the update,” she said.
Customers are encouraged to inspect their meters before contacting Alfred Chatbot or visiting their local Eskom office, she added.
“To check the meter, customers need to enter 1844 6744 0738 4377 2416,” she said.
Eskom stated that should this number not work, customers should punch in the unique numbers according to the make of their meter:
- L&G (E460) – i057 enter
- L&G (PLC2) – i057
- Conlog – #005#
- Voltex – 005 enter
- Nyamezela – Press red and hold until display dots then type 005 enter.
“If the meter displays 2, this means that the meter has been recoded and customers may continue to buy tokens. If the meter displays 1, then customers need to update their details through Alfred, the Eskom Chatbot, at www.alfred.eskom.co.za/chatroom/ by simply selecting ‘Update my details’ and completing the fields displayed,” said Zingoni.
Zingoni mentioned that Eskom has also opened its Customer Services Hubs and Customer Network Centres (CNCs) to further assist customers who are still experiencing problems.
“Eskom thanks those customers who have already completed the process and reassures customers that support teams are available for assistance,” she said.